Shipping & Returns
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and refund policy:
- Discounted items are final and cannot be returned or exchanged.
- Returned items must have tags still on and be returned in original product packaging.
- Returned items must have no visible signs of wear or use.
To initiate a return, please complete the following steps:
If you are within 30-days of when the paddle arrived at your door, please submit a claim through HOLBROOKPICKLEBALL.COM/PAGES/CONTACT for a return authorization.
* Some exclusions may apply, check product details.
Abuse: Paddles that show signs of abuse are not eligible for a return/exchange.
ShippingStandard Processing Time: 1-2 Business Days: We attempt to ship all orders within 1 business day, but depending on volume, we sometimes ship orders in 2 business days.
We do not process orders on weekends or holidays. So, if you placed your order on Thursday, we usually will ship on Friday, but occasionally will not be able to ship out your order until Monday. This processing time does not include transit time which varies based on the shipping method you choose.
Customization Processing Times: If you choose a guaranteed weight range or a custom grip, this will usually add three business days to the entire order's processing time. If you are ordering multiple items, we recommend placing a separate order for custom items so that the rest of your order is not delayed as well.
Dropship Processing Time: All paddles and most other items on our site are shipped directly from our facility in Logan, Utah. However, some items are shipped directly from our supplier. These items usually have additional handling time. Any drop-ship items will have additional shipping info on the product page.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.