I ordered a paddle and had a great experience with the ordering process and received it within a great time frame! Unfortunately, something was not completely correct with the paddle so it gave us an issue. However, I reached out to customer service and received the best service I could have asked for! I told them my problems and they responded quickly, asking for photo/video, my order number, and what I was unhappy with. They got my problem solved and I could not recommend them more!!