FAQ
Frequently Asked Questions
What is your return policy?
For a seamless return, we need to ensure the item is returned in its original packaging, complete with all tags and the wrap on the handle.
Returned items should not have any visible signs of wear or use. This way, we ensure the quality and satisfaction of our products.
We have a $1.98 Re:do return platform that you can purchase at checkout that allows free returns and exchanges for any of our products that fall under the return policy above.
How long will it take to get my orders?
If you qualify for our free shipping for over $125 purchases, our shipping takes about 3-5 days.
What does Re:do cover?
Redo is software that provides for free exchanges or returns for store credit. This software provides damage warranty and also provides for your shipping back to us. If you are looking for a full non-store credit refund, you’ll need to provide for shipping
Do you offer any warranty or satisfaction guarantee on your paddles?
At Holbrook Pickleball, we will provide free replacements for any paddle that is delaminated. To learn more about delamination go here. When it comes to normal wear and tear though (example: edge guard issues, small scratches on the face and grip issues) we cannot guarantee a replacement. These occur in the course of normal play. For any other issues with your paddle please reach out to support@holbrookpickleball.com.
To exchange your paddle with the warranty, please mail your paddle to 917 W 600 E suite 105, Logan, UT 84321. We will test your paddle for delamination and send a replacement back the same day. Please provide your name and email address in the package.
What is the durability and longevity of your pickleball paddles?
We give much attention to the quality of each one of our products. We work closely with our Research and Development team to ensure top of the line quality and durability; I mean it does have our name on it! Having said that, the longevity of each paddle depends on how often you play.
What is the ideal weight range for a pickleball paddle?
The weight that fits your play style might differ significantly from one player to another. Our paddles weigh around 7.8 oz to 8 oz giving you a popular midweight option. We cannot guarantee a specific weight when it comes to ordering. Remember, you can always add weight, but can’t take it away. Lead tape is a great way to add weight to your paddle and expand the sweet spot.
Can you explain the difference between a graphite and carbon fiber pickleball paddle?
Graphite: Our graphite paddles give a good blend of power and control.
Carbon Fiber: Our carbon fiber paddles give more of a textured and durable
surface giving you optimal spin, power, speed, and control.
What are the differences between your paddle lines?
There can be many factors in choosing the right paddle for you including: Paddle weight, materials, shape, thickness, and grip size. Every person has a different style and way of playing, which is why we’ve created a paddle to fit each type of player depending on skill level.
Pro Series: Designed and engineered for advanced and professional players, Holbrook
Pro Series Pickleball Paddles feature the latest in cutting edge paddle technology.
Skill Level: Advanced to Pro
Performance Series: Designed for players at all skill levels, Holbrook
Performance Series Pickleball Paddles combine ultimate power and control, ideal for
those players looking to grow both their game and style.
Skill Level: Beginner to Advanced
Sport Series: Designed for new players jumping into the sport, Holbrook Sport Series
Pickleball Paddles provides a large sweet spot with a consistent, comfortable hit.
Skill Level: Beginner to Intermediate
How do I determine the handle length that is right for me? What is the size difference between the Power Pro E and the Power Pro?
Grip length depends on player type. If you have a two handed backhand you’ll want to use a paddle with a longer handle giving you room to use both hands, like our 5.5” Mav Pro. If you don’t want or need the extra length, then you may want to go with a paddle that has a shorter handle giving you a paddle with additional hitting surface area, like our 4.75” Mav Pro E.
Are your paddles suitable for both indoor and outdoor pickleball play?
Yes! Our paddles are good to use for both indoor and outdoor play!
Can you provide guidance on paddle shape and its impact on gameplay?
Paddle shape depends on player type. There are 2 main paddle shapes:
Traditional Shape: The Holbrook Performance paddles are more of a traditional shaped paddle giving players a large, controlled sweet spot while keeping good power and control.
Elongated Paddle Shape: The Holbrook Power Pro E paddle has an elongated face which provides more space on the face for returns. players the max amount of paddle surface area. This provides an extended reach to return balls coming your way.
What color is the backpack?
The backpack is a light grey with black detailing on it.